Last updated October 20, 2026
You can return most items within 30 days of delivery for a refund or an exchange.
Items should be unused, in their original packaging, with any seals and tags intact. For hygiene reasons, opened personal-care items cannot be returned unless they are faulty. Anything that arrived damaged, faulty or wrong, we take back whatever its condition.
Contact us with your order number and the item you want to return. We will confirm the return and tell you where to send it.
Email store@jasdera.com or call 0801 234 5678, Monday to Saturday.
If the item was damaged, faulty or not what you ordered, we cover the cost of sending it back. For any other return, the return delivery is yours to arrange.
Once the item reaches us and is checked, we refund you to the way you paid, usually within five working days. Your bank may take a few more days to show it.